Returns & Refunds Policy
We stand behind the quality of our products, but these are consumable, hygiene-sensitive items.
Non-Returnable
- Any product with a broken seal or signs of use
- Rapid consumption of a 1ml vape in 2 to 3 days does not qualify as a defect
7-Day Cooling-Off Period
Unopened, unused products may be returned within 7 days of receipt. The customer pays return shipping.
Defective or Damaged Products
If a product arrives damaged, defective, or faulty, contact us within 48 hours with photos and your order number. We will replace it or issue a full refund, including shipping.
Missing or Stolen Packages
All orders use signature on delivery as standard for your protection. If a package is missing or stolen, you must first lodge a claim with the courier and provide us with their reference number before we can investigate further.
Our Quality Guarantee
At Snap Vapes, we don't just promise quality, we deliver it.
- Premium e-liquid: clean and consistent
- Bold natural flavours: rich and satisfying every time
- Reliable hardware: smooth draws, no clogging
- Rigorous testing: every batch checked
- Strict hygiene: controlled production environment using medical-grade equipment
Legal Compliance
This policy complies fully with the Consumer Protection Act and the Electronic Communications and Transactions (ECT) Act.
Snap Vapes. We've got your back.