SNAP VAPES

Returns & Refunds

We stand behind the quality of our products. If something isn't right, we'll make it right — here's everything you need to know.

Non-Returnable Items

  • Any product with a broken seal or signs of use.
  • Rapid consumption of a 1ml vape in 2–3 days does not qualify as a defect.
  • Opened or used products are non-returnable for hygiene and safety reasons.

7-Day Cooling-Off

  • Unopened, unused products may be returned within 7 days of receipt.
  • The customer is responsible for return shipping costs.
  • Items must be in their original condition and packaging.

Defective or Damaged

  • Contact us within 48 hours of receiving a defective or damaged product.
  • Include photos and your order number in your message.
  • We will issue a replacement or full refund, including shipping.

Missing or Stolen Packages

  • All orders require a signature on delivery for your protection.
  • Lodge a claim directly with the courier first and obtain a reference number.
  • Send us the courier reference number and we will assist from there.

Hygiene Policy

These are consumable, hygiene-sensitive products. Once a seal is broken or a product has been used, it cannot be returned under any circumstances — no exceptions.

Legal Compliance

This policy is fully compliant with the Consumer Protection Act and the Electronic Communications and Transactions Act (ECT Act) of South Africa.

CONTACT US