This Privacy Policy explains how Snap Vapes collects, uses, stores, shares, and protects your personal information when you visit our website, use our online store, create an account, place an order, contact us, or interact with our services.

Throughout this Privacy Policy, the words “we”, “us”, and “our” refer to Snap Vapes. The words “you” and “your” refer to any person who accesses our website, uses our services, communicates with us, or purchases products from us.

Snap Vapes operates this website and online store to provide customers with access to our products, services, content, features, tools, and customer support.

Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

By using our website, creating an account, placing an order, or communicating with us, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with our Terms of Service, Shipping Policy, and Refund Policy.

If there is a conflict between this Privacy Policy and our Terms of Service regarding the collection, use, storage, or disclosure of personal information, this Privacy Policy will apply.

SECTION 1 — PERSONAL INFORMATION WE COLLECT

When we refer to personal information, we mean information that identifies you, relates to you, or can reasonably be linked to you.

Depending on how you interact with our website and services, we may collect the following types of personal information:

1. Contact information, including your name, surname, email address, phone number, billing address, and delivery address.
2. Order information, including the products you purchase, items you view, items added to your cart, order history, returns, exchanges, cancellations, and customer support requests.
3. Payment-related information, including payment method, payment confirmation, billing details, transaction information, and payment status.
4. Account information, including your username, password, preferences, saved details, and account settings.
5. Communication information, including emails, messages, support requests, reviews, feedback, and any information you provide when contacting us.
6. Device and technical information, including your IP address, browser type, device type, operating system, network information, location-related data, cookies, and other online identifiers.
7. Website usage information, including pages viewed, products clicked, time spent on the website, items added to cart, checkout activity, referral sources, and how you interact with our website.
8. Marketing information, including your email marketing preferences, SMS preferences, consent status, engagement with marketing messages, and advertising interactions.
9. Age-related confirmation information, where required, to confirm that you are legally allowed to access or purchase age-restricted products.

We only collect personal information where reasonably necessary for our business, website operation, order fulfilment, legal compliance, fraud prevention, customer support, marketing, and service improvement.

SECTION 2 — HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information from the following sources:

1. Directly from you, when you create an account, place an order, contact us, subscribe to marketing, complete forms, submit reviews, or provide information through our website.
2. Automatically through our website, using cookies, pixels, analytics tools, tracking technologies, device data, and similar technologies.
3. From Shopify, which hosts our online store and helps process orders, payments, checkout activity, customer information, and store functionality.
4. From payment providers, where required to process and confirm payments.
5. From courier and fulfilment providers, where required to deliver your order.
6. From marketing and advertising platforms, where you interact with our adverts, emails, SMS messages, or promotional campaigns.
7. From third-party apps and service providers, where these tools help us operate the website, provide customer support, process reviews, manage analytics, detect fraud, or improve our services.
8. From publicly available sources, where permitted by law.

SECTION 3 — HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for legitimate business, operational, legal, and customer service purposes.

We may use your personal information to:

1. Process and fulfil your orders.
2. Confirm and process payments.
3. Deliver products to your selected delivery address.
4. Provide order updates, shipping updates, and customer support.
5. Create, manage, and maintain your account.
6. Respond to your questions, requests, complaints, or support messages.
7. Process returns, refunds, exchanges, or faulty-product queries.
8. Verify information where required for security, fraud prevention, or age-restricted product compliance.
9. Detect and prevent fraud, abuse, unlawful activity, or security threats.
10. Improve our website, products, services, customer experience, and marketing.
11. Personalise your shopping experience, including showing relevant products or recommendations.
12. Send you transactional messages, including order confirmations, delivery updates, account notices, and service-related emails.
13. Send you marketing communications, where permitted by law or where you have opted in.
14. Show you advertising on platforms such as Google, Meta, TikTok, Shopify, or other advertising networks.
15. Measure the performance of our website, ads, emails, and promotional campaigns.
16. Comply with legal, tax, accounting, regulatory, or reporting obligations.
17. Enforce our Terms of Service, policies, and legal rights.
18. Protect Snap Vapes, our customers, our website, our service providers, and the public.

SECTION 4 — MARKETING AND ADVERTISING

We may use your personal information to send marketing messages, promotional offers, product updates, abandoned cart reminders, and other advertising communications.

This may include communication by:

1. Email.
2. SMS.
3. Website pop-ups.
4. Online advertising platforms.
5. Social media platforms.
6. Retargeting ads.
7. Promotional campaigns.

We may use your website activity, purchase history, cart activity, and engagement data to show you more relevant marketing messages or advertisements.

You may opt out of promotional emails at any time by clicking the unsubscribe link in our marketing emails.

If you opt out of marketing, we may still send you non-promotional messages, such as order confirmations, delivery updates, account notices, payment confirmations, policy updates, or customer service responses.

SECTION 5 — COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies, pixels, tags, analytics tools, and similar tracking technologies.

These technologies help us:

1. Keep the website functioning properly.
2. Remember your preferences.
3. Keep items in your cart.
4. Improve website performance.
5. Understand how customers use our website.
6. Measure advertising performance.
7. Personalise your shopping experience.
8. Show relevant advertisements.
9. Detect fraud and security risks.

Cookies may be placed by Snap Vapes, Shopify, analytics providers, advertising platforms, payment providers, or other third-party tools used on our website.

You can usually adjust your browser settings to refuse or delete cookies. However, some parts of the website may not work properly if cookies are disabled.

SECTION 6 — HOW WE SHARE PERSONAL INFORMATION

We may share your personal information with trusted third parties where reasonably necessary to operate our business, provide our services, fulfil your order, comply with the law, or protect our rights.

We may share personal information with:

1. Shopify, which hosts our online store and provides e-commerce functionality.
2. Payment providers, to process and verify payments.
3. Courier and delivery partners, to deliver your order.
4. Fulfilment and logistics providers, where needed to process and dispatch orders.
5. Customer support tools, to respond to your queries and provide assistance.
6. Marketing and advertising partners, to send marketing messages and show relevant advertisements.
7. Analytics providers, to understand website usage and improve performance.
8. Fraud prevention and security providers, to protect our website, customers, and business.
9. Professional advisers, such as accountants, legal advisers, consultants, or auditors.
10. Government authorities, regulators, courts, or law enforcement, where required by law or valid legal process.
11. Business transfer parties, if Snap Vapes is involved in a merger, sale, restructuring, acquisition, financing, or transfer of business assets.

We do not sell your personal information in the ordinary sense of selling customer lists for money.

SECTION 7 — RELATIONSHIP WITH SHOPIFY

Our store is hosted by Shopify.

Shopify provides the platform that allows us to operate our online store, process orders, manage checkout, support payments, and provide related e-commerce services.

When you use our website or place an order, certain personal information may be collected, processed, and stored by Shopify.

Information submitted through our store may be shared with Shopify and its service providers, including providers located outside South Africa, where necessary to operate the store, process transactions, improve services, prevent fraud, and provide Shopify’s platform features.

Shopify may also process certain information independently in accordance with its own privacy practices.

You can learn more about how Shopify handles personal information by reviewing Shopify’s Consumer Privacy Policy.

SECTION 8 — PAYMENT INFORMATION

Payments made through our website may be processed by third-party payment providers.

Snap Vapes does not directly store your full card details unless clearly stated and legally permitted.

Payment providers may collect and process payment-related information, including:

1. Card or payment method details.
2. Billing information.
3. Transaction status.
4. Fraud checks.
5. Payment confirmation.
6. Refund information.

Your use of payment services may be subject to the payment provider’s own terms and privacy policy.

SECTION 9 — DELIVERY AND COURIER INFORMATION

To deliver your order, we may share necessary personal information with courier, fulfilment, or logistics partners.

This may include:

1. Your full name.
2. Delivery address.
3. Phone number.
4. Email address.
5. Order details.
6. Delivery instructions.

Courier providers may use this information to deliver your order, contact you about delivery, verify delivery details, or resolve delivery issues.

SECTION 10 — AGE-RESTRICTED PRODUCTS

Snap Vapes sells age-restricted products.

We may process personal information where reasonably necessary to confirm that customers are legally allowed to access or purchase our products.

This may include checking, requesting, or processing information related to your age, identity, order details, account details, or delivery information.

We do this to protect minors, comply with legal obligations, prevent unlawful purchases, and enforce our Terms of Service.

We do not knowingly sell products to persons under the age of 18.

SECTION 11 — CHILDREN’S PRIVACY

Our website and products are not intended for children or persons under the age of 18.

We do not knowingly collect personal information from children.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us at:

snapvapes25@gmail.com

If we become aware that we have collected personal information from a child without appropriate legal basis, we will take reasonable steps to delete that information.

SECTION 12 — THIRD-PARTY WEBSITES AND LINKS

Our website may contain links to third-party websites, apps, payment providers, social media platforms, courier tracking pages, or other external services.

We are not responsible for the privacy practices, security, content, accuracy, or policies of third-party websites or platforms.

If you click on a third-party link or use a third-party service, you should review that third party’s own privacy policy and terms before providing any personal information.

SECTION 13 — INTERNATIONAL TRANSFERS

Some of our service providers, including Shopify, payment providers, analytics tools, advertising platforms, cloud storage providers, or support tools, may process or store personal information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the information is protected in a manner consistent with applicable data protection laws.

By using our website and services, you acknowledge that your personal information may be processed in countries outside South Africa where our service providers operate.

SECTION 14 — SECURITY OF YOUR PERSONAL INFORMATION

We take reasonable and appropriate measures to protect your personal information from unauthorised access, loss, misuse, disclosure, alteration, or destruction.

These measures may include technical, administrative, contractual, and organisational safeguards.

However, no website, online platform, payment system, or method of transmission over the internet is completely secure.

We cannot guarantee that your personal information will always be perfectly secure.

You are responsible for keeping your account login details confidential. You should not share your password, account access, or security information with anyone.

If you believe your account or personal information has been compromised, please contact us immediately.

SECTION 15 — RETENTION OF PERSONAL INFORMATION

We keep your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

1. Fulfil orders.
2. Provide customer support.
3. Maintain your account.
4. Comply with tax, accounting, legal, or regulatory obligations.
5. Resolve disputes.
6. Prevent fraud or abuse.
7. Enforce our Terms of Service.
8. Keep business records.
9. Honour warranties, returns, refunds, or faulty-product claims.

When personal information is no longer required, we will take reasonable steps to delete, destroy, de-identify, or securely archive it, where appropriate.

SECTION 16 — YOUR RIGHTS

Subject to applicable law, you may have rights regarding your personal information.

These rights may include the right to:

1. Request access to the personal information we hold about you.
2. Request correction of inaccurate, incomplete, or outdated personal information.
3. Request deletion of your personal information, where permitted by law.
4. Object to certain processing of your personal information.
5. Withdraw consent where processing is based on consent.
6. Opt out of direct marketing.
7. Request information about how your personal information has been used or shared.
8. Lodge a complaint with the appropriate data protection authority.

These rights are not absolute and may be limited by legal, operational, security, fraud prevention, tax, accounting, or regulatory requirements.

To exercise your rights, please contact us at:

snapvapes25@gmail.com

We may need to verify your identity before processing your request.

SECTION 17 — DIRECT MARKETING CHOICES

You may opt out of direct marketing communications at any time.

To unsubscribe from marketing emails, click the unsubscribe link included in the email.

You may also contact us at:

snapvapes25@gmail.com

Please note that even if you opt out of marketing, we may still send you important non-marketing communications related to your orders, account, payments, deliveries, refunds, policy updates, or customer support.

SECTION 18 — CORRECTING YOUR INFORMATION

You are responsible for ensuring that the personal information you provide to us is accurate, complete, and up to date.

If your personal information changes, or if you believe the information we hold about you is incorrect, you may contact us to request an update.

Incorrect information may affect our ability to process orders, deliver products, contact you, or provide customer support.

SECTION 19 — COMPLAINTS

If you have a complaint about how we collect, use, store, or protect your personal information, please contact us first so that we can try to resolve the matter.

You can contact us at:

snapvapes25@gmail.com

If you are not satisfied with our response, you may have the right to lodge a complaint with the Information Regulator of South Africa.

SECTION 20 — LEGAL COMPLIANCE

We may collect, use, retain, or disclose personal information where required or permitted by law.

This may include using or sharing information to:

1. Comply with legal obligations.
2. Respond to valid legal requests.
3. Cooperate with regulators, courts, or law enforcement.
4. Investigate fraud, abuse, or unlawful activity.
5. Enforce our Terms of Service.
6. Protect our rights, property, customers, staff, service providers, or the public.
7. Comply with tax, accounting, reporting, or business record requirements.

SECTION 21 — BUSINESS TRANSFERS

If Snap Vapes is involved in a business transaction such as a merger, sale, restructuring, financing, acquisition, transfer of assets, or change of ownership, your personal information may be shared or transferred as part of that transaction.

If this happens, we will take reasonable steps to ensure that your personal information remains protected.

SECTION 22 — UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Updates may be made to reflect changes in our business, website, services, technology, legal requirements, Shopify functionality, payment providers, marketing tools, or privacy practices.

When we update this Privacy Policy, we will change the Last Updated date at the top of this page.

Your continued use of our website or services after changes are posted means that you acknowledge the updated Privacy Policy.

SECTION 23 — CONTACT INFORMATION

If you have questions about this Privacy Policy, our privacy practices, or how we handle your personal information, you can contact us at:

Snap Vapes

Email: snapvapes25@gmail.com

Address: 3rd Avenue, Shop 2B, Lanes, GP, 2195, South Africa